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August 27, 2012

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Here's the The Lowdown from DN Journal,
updated daily
to fill you in on the latest buzz going around the domain name industry. 

The Lowdown is compiled by DN Journal Editor & Publisher Ron Jackson.

.US Finally Getting Big Promotional Push From the American ccTLD's Registry - Neustar

Though I registered my first domain name in 1997 (MusicParadise.com, to serve as the online home for a brick and mortar record store I owned at the time), I didn't discover the domain business until 2002 when an ad in PC World magazine for .US caught my eye. In the spring of that year the American ccTLD, previously reserved primarily for government use, was opened to all American citizens as well as businesses with a presence in the U.S. 

Neustar, the .US registry, placed the ad to spread the word and they undoubtedly got a great return on their advertising investment. I know because I've single handedly spent tens of thousands of dollars on .US domains since seeing that one ad, a promotion that piqued   

my interest in domains as assets you could buy and sell as well as build websites on. I started researching the field after seeing the ad and have been in the domain business ever since. 

Unfortunately, though I know Neustar made enough money off me alone to pay for the cost of that ad, I don't recall seeing another ad or promotion for the extension since 2002! The lack of promotion  has been a sore point with many .US investor/developers who felt the registry's apathy had left a potentially great TLD to die on the vine. At long last, the 10-year drought finally ended this past week when the registry rolled out an extensive promotional campaign aimed at the extension's natural constituency - American small businesses

Neustar set up a new website at the aptly named About.us to explain the benefits of using a .US address. There is also a Who's On .US section showing other businesses that already successfully operate from the American ccTLD and a Tool Kit for jump starting website  development on newly registered .US domains. 

There is a new slogan - Start With .US - and a new contest - The Small Business Dream Big Contest - detailed on a special Kickstart America page at About.us. Two winners will receive an all expenses paid trip to Washington, D.C. May 20-24 where they will be guests at the National Small Business Week Conference

They will also get free professional consulting, a complete website design 

and marketing plan from a top ad agency and a local online advertising campaign tailored to the business (Neustar says the total value of the prize package comes to $12,000).

The contest, which is open now, ends on May 11, 2012. To win entrants need to submit a video (it can be recorded on a device as simple as smartphone) telling judges about their business and how they would use a .US website. More tips for making the video are on the contest page. 

While the promotional effort has been a long time coming, it looks to me to be a comprehensive, well thought out program. With the new About.US website in place, the registry now has an attractive and informative  destination to drive potential customers to (especially over the next month when the contest will give them an attractive lure). 

They will now need to support that asset with marketing money and muscle to get the word out. They can take my word for it - advertising works (and I have about 3,000 .US domains to prove it!)

I've always thought the extension was a no-brainer 

Screenshot from About.us

that just needed some careful cultivation to get it in front of  the right audience - small to medium sized businesses (SMBs). That is who I have always marketed my .US domains to and I have managed to do that profitably over the years, averaging several sales to SMB end users every month. 

 My only disappointment with .US has been a belief (that I still hold) that the extension could and should be utilized much more widely than it has been in its first decade as a publicly available ccTLD. So, I am delighted to see Neustar making an effort to boost .US recognition. I also think it will benefit them in other ways beyond helping .US grow. They are competing with others to provide registry services for new gTLD operators and with those flood gates opening soon being able to show those potential clients that they are capable of promoting an extension (as well as providing rock solid back end operations) will give them a leg up in that battle. 

(Posted April 16, 2012)


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