Richard
Lau: Some would say that we are lucky.
Myself included. There’s the saying “Luck is what
happens when preparation meets opportunity” and I
think I’ve been preparing for NamesCon for 20
years. I think a lot of entrepreneurs go into any
business or situation and make mental notes along the
lines of “if I were running this place, this is what
I would do differently.” I do it constantly which
keeps the mind fresh. Having been to dozens of
conferences, and having been to Las Vegas itself well
over 30 times, NamesCon is a combination of years of
mental notes from an attendee’s point of view of
what a conference in Las Vegas should be like.
|
NamesCon
Founder Richard Lau
at the first conference in January 2014 |
The
domain name industry thrives on networking,
goodwill and business – often done on a
handshake. NamesCon’s focus is on bringing
people together in numbers such that a critical
mass is achieved for highly effective and
efficient networking. This produces a few days
of whirlwind meetings, chance encounters and
informative panels and talks that delivers
massive value to attendees. And if attendees are
happy, then sponsors are happy. I think NamesCon
also has a unique, non-political approach that
is separate from any corporate agenda. We have one
focus: delivering the best attendee
experience to help them grow their business in
the domain name space.
DN
Journal: Aside from being bigger than
last year's show in what other ways will the
2015 conference differ from your inaugural
outing - and on the flip side of that, how you
have managed to keep the low cost of
registration fees and hotel rooms the same?
Richard
Lau: I think people’s expectations
were somewhat fuzzy last year. It filled a void
and people came and were genuinely surprised at
the quality of event that we were able to |
put together in 90
days. This year we have been at work on the
conference since the end of January. We know
attendees are expecting an industry leading
conference and we have to deliver. The
clarity of goals for this year is different from
last year. This has brought sponsors on in
larger numbers and the pre-registration list is
well over 500 now. GoDaddy will have 20+
people, as will Donuts. If you are in the
domain name space, NamesCon is the place to be.
It wasn’t the case last year, but it is
definitely so this year. |
What
hasn’t changed is our focus on value. We love
the Tropicana as it is a unique, boutique hotel where
the staff are like a family. And we have been able to
keep the hotel room rates the lowest I’ve ever seen
at a conference hotel. $79/night (same as last
year) is an unbelievable rate. And the elevator lobby
is mere steps from the Exhibit Hall and Conference
Rooms. It all plays into efficient networking
opportunities from the attendee’s perspective.
DN
Journal: It is always gratifying to have an
idea and bring it to fruition. What has been the most
gratifying aspect of NamesCon's success for you?
Richard
Lau: What many people don’t know is that
the primary “business” goal of the inaugural
NamesCon was not to generate a profit. On that
note, I would have been happy to break-even .
Rather we wanted to provide a catalyst for “WaterNight”
– a fund-raising event for the WaterSchool
charity. We’ve run this “WaterNight” at other
conferences for the past few years, but at last
year’s WaterNight we broke all the records.
With over 450 people in attendance, we shaved three
heads and over the course of the conference we raised over
$110,000 to provide clean water solutions to those
in need in Africa. Truly amazing!
The
three good men who allowed their heads to be shaved to
raise money for the Water School at NamesCon
2014 and the persuasive man who talked them into
it! (Left to right) Joe Alagna, Jothan
Frakes, Richard Lau and Yancy Naughton.
Richard
Lau: We really see NamesCon as an industry
event that we are lucky enough to organize. The
support of sponsors, speakers, attendees, our team and
on-site staff is amazing. The late nights, no sleep
and thousands of emails all come together into a
few days of intense activity that raises the tide
and all boats in the domain name space. Come to Vegas
and enjoy the ride!
Jothan
Frakes
DN
Journal: Jothan, the first edition of
NamesCon broke new ground by building a far broader
program than has been the industry conference
norm, pulling together experts from all aspects of the
field. That "cross pollination" has been
your hallmark over the years. Why has it been so
important to you to bring together people who on the
surface may not have a lot in common and in some cases
are even at odds with each other due to interests that
don't mesh?
Jothan
Frakes at the
2014 NamesCon conference |
Jothan
Frakes: It is all about friction
and how it creates great things. Friction
is something that gets talked about. It
releases heat and energy. In this case,
the friction might be what seem to be what
appear as unaligned or perhaps even opposing
interests. The appearance and the reality
are really two different things here.
The
thing that really makes me leap out of bed every
day with enthusiasm is how remarkably diverse
and expansive the domain name industry really,
truly is. Think about it for a
minute. The person who registered their
first domain name yesterday for their new
business idea – they have a lot to learn and
build upon as they embark on that journey.
Veterans like your readers have a whole
different perspective. A marketing manager
at a large globally recognized brand has a whole
different engagement with the domain name
universe. Attorneys that are representing
clients with Intellectual Property interests
also are engaging with that same universe, but
in a different way.
Over the course of my 2 decades in working
with domain names, I have found that though
the perspectives are
different, there is far |
more in common
than many initially are able to recognize, but
they all interact with domain names. So
why shouldn’t a conference mash-up and explore
the different perspectives? At least to
keep the content fresh, relevant, and
entertaining. Sure, there will be some
friction, but if done respectfully that friction
can be a great source of growth and energy. |
Practically
speaking, there were so many opportunities that flowed
forth from ‘back of the napkin’ meetings when
bringing cross-pollination at the 2005 and 2006 Domain
Roundtable events, it would probably have been
irresponsible of me to not have put it together
again in a similar fashion. And not gathering the
variety of perspectives also dooms us to potentially
be in the loop of stagnation, which would put the same
faces at the same events talking about the same
things. This is a vibrant industry, so let’s
embrace it.
DN
Journal: As ambitious as last year's
program was it looks like you are intent on surpassing
it this year. Tell us how your multi-track approach
and depth of expert talent will give attendees the
ability to map out a personal agenda that will
allow them to get the most out of their time at
NamesCon.
Jothan
Frakes: I am absolutely amazed at the
caliber of panelists and speakers already on the
roster, and there are still some fantastic sessions
that are not revealed on the agenda. Our amazing
industry has a variety of different participants,
perspectives, and commercial or personal objectives.
The
conference was designed to deliver good useful
content, but ‘useful’ is really a personal
experience. To an attendee that goes to
numerous domain conferences ‘useful’ might
interpret to ‘something I have not heard
before’ or ‘a session where I can meet
potential clients or vendors’. To one of
the many vendors, it means sessions that are
aligned with content that would enable meeting
new customers and expanding the business.
To one of the many Fortune 500 companies
attending, they might be looking for ways to
learn more about the power of domain names or
legal sessions.
Having
great content with incredible speakers is
part of the equation … getting the resourcing
to attendees so they have a much better ability
to map out schedules, personalize and customize
their event activities is the last mile of
it. We looked at a number of
different means of making the personalization of
the conference as easy as possible and ended up
using the Sched.org system. We’ve
integrated it with the Eventbrite
registration so that you are connected up with
your customizable agenda, and I have a team of
people working on keywords and other labeling
that should help folks make the conference what they
want it to be. |
Jothan
getting a "new look" at NamesCon 2014.
By sacrificing his hair he helped raise over
$110,000 for the Water School. |
DN
Journal: While the formal agenda is
impressive attendees at all conferences talk about how
valuable the networking in the hallways and social
events is to them. With such a busy schedule, bigger
crowd and larger footprint in the hotel will those one
to one opportunities be impacted?
Jothan Frakes: The
beauty of working with other industry veterans like
Jodi and Richard is that we all ‘get it’ about why
someone would attend and what their
wants/needs/desires are of the conference. The
overall floor plan design of the conference is such
that it makes networking and individual meetings
nearly unavoidable. The flow of foot
traffic between the different conference breakout
sessions when we are in multiple concurrent workshops
and tracks – all crosses the expo hall.
You’re much more likely to cross paths with the
folks you want to meet 1-1. We also are ensuring that
there was a little more time between sessions so that
folks could pause a moment after the breakouts to
meet.
Crucially,
the conference agenda system we are using this year is
filled with when/who/where features and capability
that help folks manage their schedule and see where
the time to meet is. Not only can it export
simply to Outlook or other calendars like Google
Calendar or iCal, it is connected with
social networks and twitter, so you can see friends
and tweet about where you’ll be, so it is easier to
meet.
A
cross section of the crowd at the first NamesCon
conference in January 2014.
Jothan
Frakes: One other thing I would like to
add. The NamesCon experience as a core team, has been
an absolutely amazing and inspirational group to work
with. I don’t just mean Jodi, Richard, James
Morfopoulos and I - I mean the
moderators, sponsors and speakers as well. There
is a great, respectful, emotionally intelligent
culture happening within the core and extended teams.
We have very enthusiastic and positive dialog with our
sponsors and partners, and the speaker and moderator
session ideas are phenomenal.
We are
very grateful for all of the support the industry has
put behind the event, and we’re extremely proud of
the event so far. The attendees are in for a real
treat. We look forward to seeing you all in
Las Vegas in January.
Jodi
Chamberlain
DN Journal:
Clearly NamesCon's success can be attributed to
a remarkable team effort. I remember at
the start of last year's show intending to get a
shot of you, Richard and Jothan together
but never having that happen because your paths
seldom intersected at the same time. Each team
member zeroed in on their responsibilities and
got their jobs done - a collaboration that
earned very high marks from attendees. You have
helped orchestrate many conferences over the
years but everyone presents a different set of
challenges. What are some of the logistical
challenges you had to solve to make last year's
show work so well ?
Jodi
Chamberlain: Ron, you were lucky to
capture that photo of Richard and I near the
stage of NamesCon 2014. I remember saying to you
as you were setting up the shot, it was a rare
moment to have Richard and I standing next to
one another. I’m glad you were able to capture
the photo and let’s make it a point to capture
the entire team this year! |
Jodi
Chamberlain |
A
rare shot of two NamesCon Co-Producers in
the same place at the same time!
Jodi Chamberlain and Richard Lau at NamesCon
2014 in Las Vegas.
Jodi
Chamberlain: The logistical challenges we
experienced at the first event were due to the size of
the conference. We planned for 300 and ended up
with nearly 600 guests. Noise in the main hall was an
issue and it was something we hope to have rectified
this year. We were thrilled to learn the Tropicana
could expand the conference space but we didn’t
anticipate the extra noise from the large crowd.
At this
next event Richard has worked out these issues – as
a matter of fact it was the very first thing he
addressed to the hotel when preparing for this
upcoming show.
DN
Journal: Your reward for doing your job so
well last year looks like it will be a job that is twice
as tough this year. It looks like NamesCon 2015
will be much larger than the 2014 event. What is
involved in preparing for a bigger crowd that will be
spread across much more floor space in terms of how
much preparation time it has taken and what kind
of interaction you have to have with the hotel to make
it work?
Jodi
Chamberlain: Just weeks after the first
show we secured the event at the Tropicana for
NamesCon 2015. Richard began laying out the floor plan
and creating the opportunities immediately! Our
previous sponsors had first right of refusal, so we
spent the spring securing those sponsorships and
promoting the event at various meetings and
conferences. It wasn’t until Fall that the
logistics kicked in and you’re right, we have
many more moving pieces this year!
The
Tropicana is an extension of our team and
they’re onsite to help us with everything! At this
phase of production, I email the team at the Trop 2-3
times an hour, and they get back to me within
minutes. It’s amazing how much we accomplish
together in a day’s time, and let’s not forget the
event too!
DN
Journal: To many show goers it is not
readily apparent how much the person tasked with
coordinating a conference has to deal with. So
many things can go wrong when tackling a project
that has so many moving parts like this, yet you
always appear to be - at least on the outside -
totally composed and in control despite
sometimes getting pulled in multiples directions
at once. What skill set or physical and mental
makeup does it take you to do what you have to
do?
Jodi
Chamberlain: Throughout production I
stare at the logistic reports so often the
details slowly begin to sink into my mind and I
become enslaved by them. I use checklists onsite
to help stay on point and also have the support
of over 25 on-site staff members.
How
I prepare myself mentally for the day? I tell
myself before I walk into the show, just be
happy! When I smile and just be happy, it
has a positive-powerful impact on others. I wish
it were more complicated, but it’s really
quite that simple! |
Jodi
Chamberlain (bottom row center) with friends
(clockwise form left) Ilze Kaulins-Plaskacz,
Marty Kaulins and Brandon Abbey at
the 2014 NamesCon conference. |
I can
barely contain myself I’m so excited for NamesCon
2015. I can’t wait to welcome and take good care
of the most important people in (my) the world!
|