Many
people in the domain industry are lending a hand to victims of
Hurrricane Katrina. BulkRegister.com,
for example, is automatically renewing all domains set to
expire through September 16, and those already expired, that
are managed by BulkRegister members based in areas affected by
the storm. The action is designed to assure those displaced by
the hurricane that they will retain ownership of their
domains, and that they will continue to function.
BulkRegister�s members in areas hit by Katrina manage
thousands of domains, many of which provide access to the web
sites of important businesses. If such domains were to expire,
the web sites associated with them would become inaccessible,
resulting in lost business and the possible loss of the domain
name itself...CentralNic,
the London-based registry that offers a series of
geo-specific domains (two-letters followed by .com) has lined
up another important registrar to handle their product. DomainSite,
a fast-growing ICANN-accredited domain name registar,
has introduced the CentralNic
offerings that include US.COM, EU.COM, UK.COM, CN.COM,
RU.COM, DE.COM & twelve others that represent the
world's most populated countries. "Our names open up the
entire domain space again and they work within the existing
Internet infrastructure," said Joe Alagna,
CentralNic's North American Manager. "People all over the
world want descriptive domain names that end in dot com, but
most often they can't get what they want because the easiest
(dot com) domains are taken. We not only give them a dot com
domain, but we also give them a name that relates to their
specific country or region. Our momentum over the past two
years has been amazing"...In
the biggest domain sale reported so far in 2005, Sedo.com
has brokered the $750,000
purchase of Website.com. The price eclipses
the $700,000 paid for Local.com in March...Register.com
says it is the first company in the online service industry
to receive J.D. Power and Associates� prestigious Call
Center Certification. In
an era where many customer support functions are automated and
getting a live person on the phone to assist you is
increasingly rare, the Register.com call center handled
more than 1.2 million telephone, e-mail, and fax inquiries in
2004. Seventy percent of calls (which are toll free) were
answered in 50 seconds or less and 85 percent of issues were
resolved during the first phone call. Prior to certification
the call center facility had to pass a detailed J.D. Power
audit of the company's recruiting, training, employee
incentives, management roles and responsibilities, and quality
assurance capabilities. J.D. Power and Associates also
conducted a random survey of Register.com customers who had
recently contacted its call center. For certification status a
call center must perform within the top 20 percent of customer
service, based on Power's cross-industry customer satisfaction
research. |